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Cookie Policy

In order to make our website work properly, and to service our visitors with the the most relevant products and services to our site visitors, we place small data files called cookies on your device. This policy provides you with information about cookies and how to control them for this website.

What is a cookie?

A cookie is a small amount of data, often containing a unique identifier, that is sent to the browser of your computer, tablet or mobile phone (here referred to as a “device”) by a website and stored on your device’s hard drive. Each website can send its own cookies to your browser if your browser settings allow it, and your browser allows the originating website to access cookies it has already sent to you to record online traffic flows and develop records of user activity.  

Users can set their device to accept all cookies, send them a notification when a cookie is issued, or never to receive cookies. In the latter case, the user will not be able to set some customized features and therefore will not be able to take full advantage of all the features of the website. Each browser is different, so check the “Help” menu of your browser to learn how to change the cookie settings.

Cookies help us enhance your experience when using the website, for example they help us to ensure that you are served content in your own language. They also help us understand how people use our site, such as which pages are most popular, so that we can better serve our site users and members.

Types of cookies

First party cookies

First party cookies are set by the website you are visiting and can only be read by that site. Later in this policy we will provide a comprehensive list of all first party cookies set by GTT.  

Third-party cookies

Third-party cookies are set by a company other than the owner of the website you are visiting for purposes such as collecting information on user behaviour, demographics, or personalized marketing. When using our website, you may encounter embedded content, such as Vimeo or YouTube videos, or you may be directed to other websites for such activities as event and webinar registrations, surveys, or for job applications. These websites and embedded content may use their own cookies. We do not have control over the placement of cookies by other websites, even if you are directed to them from our website.  

Session cookies

Session cookies are only temporarily stored during a browsing session and are deleted by the user’s device when the browser is closed. 

Persistent cookies

This type of cookie is saved on the computer for a fixed period and is not deleted when the browser is closed. Persistent cookies are used when it is necessary to know who you are for more than one browsing session. For example, we use this type of cookie to store your settings, so that they are stored for the next visit.

How does GTT use cookies?

The cookies set by the GTT websites (first party cookies) are used for a variety of reasons which we’ve categorised as essential, analytics and marketing.

The information provided by cookies can help us analyse the profile of our visitors and offer you a better use of the site. For example, if you are contacting us through the online contact form, we can see how you went through the site and what pages you visited before making the contact.

We use three categories of cookies as follows:

  1. Essential cookies: ensure the website works properly for our visitors + safeguards the security of the site and by extension our visitors
  2. Analytics cookies: non-personalised, used for analysis, helping us to understand how visitors use the site and thereby how we can improve it
  3. Marketing cookies: to enable us to understand how users are interacting with our Marketing comms (landing pages, emails, online advertising using search engines & 3rd party vendors)

We use Google Tag Manager, a script (tool) that facilitates the installation of non-essential analytics Cookies (see below) and marketing cookies. It is not a cookie, it is essential to the proper functioning our site, and it does not have an expiration date.

Below you can see the list of cookies set by the GTT websites (first party cookies), the function for which each one is used, along with the time period that each cookie will remain active for. 

These items are required to enable basic website functionality.
Cookie Name Source Expiry Purpose
__TAG_ASSISTANT Google LLC Used to debug Google Analytics
osano_consentmanager Osano 1 year Stores the user’s current consent status.
osano_consentmanager_expdate Osano 1 year Stores the expiration of the user’s captured consent.
osano_consentmanager_uuid Osano 1 year Stores the user’s unique consent identifier.
These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location.
Cookie Name Source Expiry Purpose
^_hjid$ Hotjar LTD Set by Hotjar to ensure that behavior in subsequent visits to the same site will be attributed to the same user ID.
^_hjTLDTest$ Hotjar LTD Used to determine the most generic cookie path so that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed.
These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.
Cookie Name Source Expiry Purpose
^ai_session$ Microsoft Corporation Collects statictical usage and telemetry information using a unique anonymous session identifier cookie.
^ai_user$ Microsoft Corporation Collects statictical usage and telemetry information regarding the number of users accessing the application over time.
^_ga$ Google LLC Associated with Google Universal Analytics to distinguish unique users by assigning a randomly generated number as a client identifier.
_ga_.* Google LLC
^_gali$ Google LLC Set by Google Analytics to distinguish users.
^_gat_UA-.* Google LLC Set by Google Analytics to identity the number of the account or website it relates to.
^_gcl_au$ Google LLC Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
^_gid$ Google LLC Associated with Google Universal Analytics to distinguish unique users by assigning a randomly generated number as a client identifier.
_hjAbsoluteSessionInProgress Hotjar Ltd 30 Minutes This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjFirstSeen Hotjar Ltd 30 Minutes This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
_hjIncludedInPageviewSample Hotjar Ltd 30 Minutes
_hjIncludedInSessionSample Hotjar Ltd 30 Minutes
Cookie Name Source Expiry Purpose
calltrk_fcid Call Rail
calltrk_landing Call Rail
calltrk_nearest_tld Call Rail
calltrk_referrer Call Rail
calltrk_session_id Call Rail
^_fbp$ Facebook Inc Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
^_mkto_trk$ Marketo Inc Allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness.
sliguid SalesLoft LLC 5 Years Salesloft cookie for use in live website tracking to help identify and qualify leads.
slireg SalesLoft LLC 1 Week Salesloft cookie for use in live website tracking to help identify and qualify leads.
slirequested SalesLoft LLC 5 Years Salesloft cookie for use in live website tracking to help identify and qualify leads.

How to check and delete cookies?

Many of the cookies used on our website can be enabled or disabled by disabling the cookies through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.

Alternatively, you can visit the site which contains all the information on how to do this on a wide variety of browsers. You can also find numerous details on how to delete cookies from your computer and other general information about cookies. For information on how to do this on the browser of your mobile phone or tablet, refer to the manual of the device in question.

Remember that cookie restriction may affect the functionality of the GTT website.

Collection of your data from our analytics cookies can be deleted. If cookies are deleted, the information collected prior to the preference change may still be used, however, we will stop using the disabled cookie to collect any further information from your user experience.

For full information on how we process personal data please read GTT’s Privacy Policy

Our Gartner Rating

Gartner Peer Insights Reviews
48 reviews
As of 01 June 2022

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